Cancellation & Refund Policy

1. Service Nature and Digital Delivery

AstroAum provides digital astrological entertainment services including birth chart analysis, horoscope content, compatibility reports, and educational materials. All services are delivered digitally and are for entertainment and educational purposes only. Due to the digital nature of our services, special considerations apply to cancellations and refunds.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical Errors: When technical issues prevent proper service delivery
• Duplicate Payments: Accidental multiple payments for the same service
• Unauthorized Transactions: Fraudulent or unauthorized charges (subject to verification)
• Service Non-Delivery: When ordered services are not delivered within promised timeframes
• Billing Errors: Incorrect charges or pricing discrepancies

Non-Refundable Services

The following services are generally non-refundable once delivered:

• Completed birth chart reports and analyses
• Delivered horoscope content and interpretations
• Accessed premium features and content
• Completed compatibility reports
• Educational materials that have been accessed

3. Refund Process and Timeline

Request Submission

• Time Limit: Refund requests must be submitted within 7 days of the original transaction
• Required Information: Transaction ID, order details, and reason for refund request
• Contact Method: Submit requests through our official contact channels
• Documentation: Provide relevant screenshots or evidence if applicable

Processing Timeline

4. Subscription Cancellations

For subscription-based services:

• Immediate Cancellation: You can cancel your subscription at any time
• Access Continuation: You retain access until the end of your current billing period
• No Partial Refunds: Cancellations do not result in partial refunds for unused time
• Reactivation: Cancelled subscriptions can be reactivated at any time
• Data Retention: Your account data is retained for 90 days after cancellation

5. Refund Methods

Approved refunds will be processed using the following methods:

• Original Payment Method: Refunds are credited back to the original payment source
• Credit Card Refunds: Appear as credits on your statement within 5-10 business days
• Digital Wallet Refunds: Processed within 3-5 business days
• Bank Transfer Refunds: May take 7-10 business days depending on your bank

6. Dispute Resolution

If you disagree with a refund decision:

• Appeal Process: You may appeal the decision within 14 days
• Additional Review: Appeals are reviewed by senior customer service representatives
• Final Decision: Appeal decisions are final and binding
• External Mediation: Unresolved disputes may be referred to appropriate consumer protection agencies

7. Customer Protection

8. Contact Information

For cancellation or refund requests, please contact us through the following channels:

9. Policy Updates

This Cancellation & Refund Policy may be updated from time to time to reflect changes in our services or legal requirements. We will notify customers of any material changes via email or website notifications. Continued use of our services after policy updates constitutes acceptance of the revised terms.